CLEAR & TRANSPARENT ANSWERS
Find immediate answers to common questions about KeroTV subscriptions, channel lineups, 4K sports streaming, and device compatibility.
Q: Will my credit card be charged automatically every month?
A: Absolutely not. All KeroTV subscriptions are fixed-duration passes (1, 3, 6, or 12 months). We never store payment credentials or enroll you in automatic recurring billing. When your pass expires, you simply choose whether to renew.
Q: Can I upgrade my pass duration after purchasing?
A: Yes. You can upgrade to a longer pass at any time by contacting our 24/7 VIP support desk. We will credit any remaining unused days toward your new pass.
Q: What makes KeroTV's Anti-Freeze 2.0 CDN different?
A: Most budget providers use shared servers that suffer from massive bandwidth bottlenecks during major football matches. KeroTV distributes video streams across over 50 dedicated edge clusters in Europe and North America, load-balancing requests dynamically so your stream stays buffer-free.
Q: Do live sports channels stream in 60FPS?
A: Yes, all major sports channels (Sky Sports, TNT Sports, beIN, ESPN, DAZN, NBC Sports) stream in authentic 1080p FHD and 4K UHD at 60 frames per second for ultra-fluid ball and player motion.
Q: How long does activation take after I complete payment?
A: Activation typically takes between 10 and 15 minutes. Once confirmed, your Xtream Codes API credentials and M3U playlist link are sent directly to your email address and WhatsApp number.
Q: How does the 7-day refund guarantee work?
A: If you encounter a verified technical failure or stream incompatibility on your supported device within 7 days of purchase that our engineering desk cannot resolve, we will issue a full refund.
Our dedicated VIP team is available 24/7 to provide personalized answers and live setup support.
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