TRANSPARENT 7-DAY MONEY-BACK GUARANTEE
Read our clear, honest billing policies, 7-day money-back guarantee, refund request procedure, and non-recurring pass commitments.
At KeroTV, we pride ourselves on delivering rock-solid streaming stability. We provide a 7-day refund guarantee for all new subscription passes. If you experience persistent, verified technical service interruptions or stream failures on your supported device that our engineering support team cannot resolve within 7 days of ordering, you are entitled to a full refund.
To request a refund, email support@kerotv.com or message our WhatsApp VIP desk with:
• Your Order ID & Account Username.
• Your specific device model (e.g., Firestick 4K Max, Samsung Smart TV).
• A brief description or screenshot of the technical error encountered.
Our billing department will process your request promptly.
KeroTV operates on a single-term pass model. We never store credit card numbers or initiate automatic recurring charges. There are no cancellation fees because you are never locked into an ongoing contract. When your pass expires, your service simply ceases unless you manually purchase a renewal.
Refunds are processed back to the original method of payment within 3 to 5 business days depending on your financial institution.
Exclusions: Refunds are not granted for connection issues caused solely by the customer's internet service provider falling below our stated minimum speed requirement (15 Mbps for HD, 25 Mbps for 4K), or where the customer refuses standard diagnostic troubleshooting.